Our curated lighting collections feature limited quantities to ensure quality craftsmanship. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming lighting collection with similar aesthetic, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our dedication to sustainable production while ensuring customer satisfaction with our artisanal lighting pieces.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials and handcrafted lighting designs. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fair pricing.
Each lighting order undergoes meticulous quality inspection and protective packaging. Processing takes 3-5 business days (5-7 business days during peak seasons). You will receive detailed tracking information via email once your package ships. For custom-made lighting fixtures requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to manage expectations.
We utilize specialized shipping partners to ensure your delicate lighting items arrive in perfect condition. Domestic shipments typically require 10-14 business days after processing, while international deliveries may take 18-25 business days. All international packages include reinforced packaging and prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking statement lighting pieces.
We accept returns within 30 days of delivery for store credit or exchange. Lighting items must be unused, in original packaging with all protective materials intact. Return processing may take 14 business days after we receive your package due to thorough quality inspections. Final sale items (marked during purchase) are excluded to maintain the exclusivity of certain designer lighting collections.
All lighting designs, technical drawings, and product photography are protected intellectual property. Unauthorized commercial use (including replicating our designs or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive minimalist lighting aesthetic and innovative designs.
Our lighting specialists are available via email at [email protected] for any inquiries. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to lighting design.
