At www.popmode.shop ("we", "our", "us"), we prioritize your privacy while delivering minimalist home lighting solutions. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you browse our website, make purchases, or interact with our services.
By accessing our website, you consent to these data practices. If you disagree with any policy aspect, please discontinue service use immediately.
We gather essential data to provide seamless lighting solutions:
Contact Details: Name, email, phone number, and shipping/billing addresses for order processing (typically requiring 3-5 business days for dispatch, extending to 5-7 business days during peak seasons).
Payment Information: Securely encrypted transaction details processed through PCI-compliant gateways.
Purchase History: Records of orders, returns (processed within 21 business days from receipt), and product preferences for personalized lighting recommendations.
Technical Data: Device identifiers, IP addresses, and cookie information collected via automated technologies.
Communication Logs: Correspondence related to customer inquiries and support requests.
Your information enables us to:
Fulfill Orders: Process payments, coordinate international shipments (delivery timeframe: 7-21 business days), and manage our 21-day return policy from delivery date.
Enhance Experience: Provide lighting consultation services and tailored product suggestions.
Improve Services: Analyze browsing behavior to optimize website performance and product offerings.
Ensure Security: Implement fraud prevention systems and data protection measures.
Meet Legal Requirements: Comply with tax regulations and customs documentation.
We maintain strict confidentiality when working with:
Shipping Providers: Selected logistics partners receiving necessary delivery information.
Payment Processors: Authorized financial institutions handling transactions without storing full payment details.
Analytics Services: Trusted third parties analyzing anonymized website usage data.
Legal Authorities: Disclosure only when required by law or regulatory bodies.
We never sell customer data or permit unauthorized commercial use of personal information.
Our cookie framework includes:
Essential Cookies: For session management and cart functionality.
Preference Cookies: Storing language and regional settings.
Analytical Cookies: Collecting aggregated usage statistics.
Marketing Cookies: Displaying relevant lighting product promotions.
Cookie preferences can be adjusted via our website footer controls.
We implement robust protections including:
TLS 1.3 encryption for all data transmissions.
Payment credential tokenization with industry-leading processors.
Regular security audits and vulnerability assessments.
Multi-factor authentication for system access.
While we employ rigorous safeguards, absolute electronic security cannot be guaranteed.
You may exercise these rights where applicable:
Access: Request copies of your personal data.
Correction: Update inaccurate information through account settings.
Deletion: Request removal of non-essential data where permitted.
Processing Restrictions: Limit certain data uses.
Contact our Data Protection Officer at [email protected] for assistance.
Our site may contain third-party links for complementary services, which operate under independent privacy policies.
We periodically review this Privacy Policy. Significant changes will be announced via website notices for 30 days prior to implementation. The "Last Updated" date indicates the latest revision.
